How do I make a purchase in ADN Criminalística? Buying products in our store is very easy!, fast and safe! The site offers several possibilities so that you can find the product you need, giving you a dynamic and accessible experience, selecting variable options if applicable and quantity. Search and select your products You can choose the products of interest browsing the categories from Products, or search for them from the search engine in the form of a magnifying glass located in the upper right corner of the site. Once identified, Each of the products must be “Add to cart”. shopping cart Once all the products to be purchased have been selected, You must go to the Shopping Cart located in the upper right corner of the site, where the products already pre-selected so far will be listed. There you can also view the amount accumulated so far, remove products that no longer have interest and, in case the choice of products has been completed, You will need to press the “Finish Purchase” button. Buyer data form The "Finish Purchase" button will take you directly to a form where you must enter your data to complete the details of the order. There you can also select the means of payment and the forms of delivery / shipment of the same. Select the delivery method Choose the delivery method of your preference, being able to choose between “Shipping To Buenos Aires, Córdoba Cap. or Rosary”, “To the rest of the country”, "Does not apply shipping (retirement in office, online)”, "International delivery (to quote)” or “Send to Correo Argentino branch”. Select the Payment Method I chose the payment method and complete all the requested data. If all data is verified, your purchase will be successful. Digital invoice and Notifications When the payment has been approved, You will receive in your e-mail the details of the order placed. Además, You will receive all notifications and communications about the status of your order by the same means., and also the digital invoice for the purchase.
What are the delivery methods? You have the following delivery options available for your DNA Criminalistics purchases: Important about shipments: En todos los casos, Shipments are the responsibility of the buyer and will be paid in advance together with the order.. They will be sent to the address provided in the purchase form, por lo tanto, We ask you to fill in these fields correctly and completely..
What is the deadline? How do I track the shipment? Except for express detailed clarifications in the description of the products (por ejemplo, cases and kits), Our logistics team will dispatch the order in the Argentine Post Office between 3 y 5 business days after payment approval. In case of delay due to force majeure, ADN Criminalística will communicate via e-mail to clarify the possible dispatch date. Because the products are delivered via Correo Argentino for the entire national territory, the delivery time may vary depending on the city or locality, and these times do not depend at all on ADN Criminalística. Online tracking of the shipment of orders can be done through from the website of Correo Argentino, and placing the tracking code provided via e-mail.
How do I know when my purchase was approved? Once the purchase is made in our online store, You will receive an email with the order number and its status. It is very important to check the SPAM/Junk Mail tray, to rule out the possibility that the order mail has not been sent. for your safety, our team carries out a strict analysis of all orders received, thus ensuring smooth delivery. In the event that ADN Criminalística requires additional information to complete the order, a representative will be contacted by phone or email in order to avoid inconveniences when preparing/shipping the same.
What are the available forms of payment? We offer you a wide variety of payment methods so you can pay for your purchases online: IN OUR OFFICE* *Always previously coordinating the day and time of the visit. ONLINE (for payments from Argentina) ONLINE (para pagos desde cualquier parte del mundo) Payments are handled directly by the payment service provider, por lo tanto, ADN Criminalística does not manipulate sensitive data about the means of payment used in any way.
What are the installment options in the payment methods? ADN Criminalística does not offer quota options to pay for orders. No obstante, some of the payment methods enabled by MercadoPago, include different schemes and installment options, which are regularly updated and can be viewed on the MercadoPago site.
Can I trust the quality of the products? Since 2012, DNA Criminalistics carries out a detailed control of compliance with the scientific-expert expectations of all the products offered in the store, since we consider that the task of our clients is of great importance. Proof of this commitment to quality is the large number of Security Forces, Educational Institutions and organizations dedicated to Security and Research that trusted and continue to trust our products.
Do the products have a guarantee?? All the products published in the Criminalistics DNA store were previously reviewed and tested before being offered to the public.. Por lo tanto, garantizamos que al momento de ser entregados, los mismos se encuentran nuevos, con todos sus accesorios, funcionando al 100 %. No obstante, y para tranquilidad y comodidad del comprador, siempre teniendo en cuenta que los hechos excepcionales existen, ofrecemos junto al producto, a guarantee of 48 hs. desde el momento de entrega, para ser probados y devueltos en caso de que el mismo no cumpla con las condiciones del sitio. Except consumables (Toggle navigation, powder, gloves, ribbons, supplies, disposable material, etc.), the products have the minimum legal guarantee of 6 months according to the Consumer Protection regulations. Being products of scientific application, for the validity of the guarantee the use must have been adjusted to that established by the corresponding technique, with which the guarantee does not cover defects due to incorrect use. Para que la garantía tenga efecto sobre el artículo, es imprescindible que al momento de devolverlo, is in the same state of preservation as it was at the time of delivery, con todos sus accesorios, Cds, manuales e instrucciones y caja original en caso de tenerlo, sin ningún faltante. The warranty will not cover damages of any kind, faltantes, roturas o fallas, that were the consequence of acts subsequent to the delivery of the article, and it will always be effective within the stipulated period of 48 hs, sin excepción.
Can I make technical inquiries before buying a product?? Clear! You can consult us through our ways of contact.
If I register for a training but cannot attend, What's going on? You need to notify us with a minimum of 7 business days in advance so that we can proceed to make the refund for the registration. After that time we will not be able to cancel it.
Can I request insurance for the products of my order?? Through the Araujo Organization, and with the support of Federación Patronal Seguros S.A., ADN Criminalística offers advice and insurance marketing for many of the equipment, instruments and other items offered on the site. The coverage we offer on these elements is within the scope of the Argentine Republic., and corresponds to total losses as a result of theft. You can request the insurance quote for your order by checking the option “Do you want to be contacted to quote the insurance for any of the products?” in the purchase form.
Do you have other questions?? No dudes in contacting us.