These Terms and Conditions are applicable to the use of the website www.adncriminalistica.com (hereinafter “the website”), managed by ADN Criminalística (hereinafter "The Administrator").
1) Acceptance and knowledge of the terms and conditions
These Terms and Conditions are mandatory and binding, apply to activities carried out through the website. The use of the same implies the knowledge and acceptance of them.. If you do not agree to the terms and conditions, You must refrain from using the website and/or the products and/or services offered by it..
User of the website is understood as any person who accesses it., both those registered, like the visitors. The User guarantees and declares to be older than 18 años, and/or in your case, that you have the express authorization of your parents or guardians to access the website and that you are competent to understand and accept without reservation the obligations, affirmations, representations and warranties set forth in these Terms and Conditions. For its part, the Administrator disclaims its responsibility in the event that the information provided in this regard is not true..
2) Modification of the terms and conditions
The terms and conditions may be replaced or modified at any time and at the sole discretion of The Administrator., and consent will not be required from users. For transactions and/or contracts in progress that have begun prior to said modifications, The conditions in force at the time of its conclusion will continue., unless the new modifications introduced were more convenient for the user. The Terms and Conditions will have the date of last update visible. Without prejudice of the previous, users are responsible for reading these terms and conditions each time they enter the website to verify if they have been modified.
3) service interruption. Exclusion of liability
The Administrator reserves the right to interrupt, suspend or modify at any time the services offered on this website, either permanently or temporarily. User consent will not be required, no prior notice is required. Likewise, The Administrator does not guarantee permanent access or use of the website, since it could be interrupted due to external technical issues. Notwithstanding the aforementioned, if the aforementioned suspension or interruption is not due to reasons of force majeure or fortuitous event, The Administrator undertakes to comply with the benefits that were pending at the time of the suspension or interruption. The Administrator does not guarantee that the website is free of viruses., worms or any other element that could damage or alter the normal functioning of a computer; It is the exclusive responsibility and obligation of the user to have the appropriate tools to detect, disinfect and/or prevent any type of elements and/or possible damage of this nature. The Administrator is not responsible for any damage that may occur to the computer equipment of users or third parties as a result of browsing the website..
4) Capacidad
To use the services of the website, it is required to have the legal capacity to contract. Those who lack it will not be able to access the services, those who have been suspended or disqualified, nor minors. Parents, Guardians or those responsible for minors or incapable persons who use the website will be responsible for said use., including any charges, billing or damage arising from it.
5) Registration. Purchases and payments
Users can freely browse and/or register on the website. The registration of users is done from the website and is free and free. It is mandatory to complete the form in all fields with valid and true data, accurately and precisely. For proper system operation, users need to keep their data up to date. The Administrator is not responsible for the veracity or certainty of the data provided by users.. Likewise, The Administrator reserves the right to temporarily or permanently suspend users in case of non-compliance with the terms and conditions, as well as to reject requests.
Users will access their personal account (onwards, "account") by means of a username and a personal password that they must choose. In case these data are forgotten by the user, The Administrator has a help service to recover them. For this, you must select the corresponding option and enter the e-mail that was provided at the time of registration.. At the end, the system will confidentially send your username and password to that account. As well as The Administrator undertakes to maintain the confidentiality of the data provided by users for registration, users agree to maintain the confidentiality of their name and password. In accordance with what was stated in the previous paragraph, Users are responsible for the use made of their password and should bear in mind that if other people have or may have in the future access to the e-mail account stated as their own in the registration form, they could also request your password and username. It is the exclusive obligation of the user to take the pertinent measures so that this does not happen.. The user agrees to immediately and reliably notify The Administrator of any unauthorized use of their user account., and to keep it harmless in the event that this causes any damage to The Administrator or third parties.
Shopping: Orders are self-managed by the user, who will do it by browsing the website in the "Products" section / “Store” or its different categories, choosing the products or services in which you are interested, indicating the quantity of each item, and optional features if it had them and later adding them to the "Shopping Cart".
The administrator reserves the right to modify without prior notice the publications of the products and/or stock available on the website.. Purchases made by the user will be governed by the characteristics and existing stock at the time of purchase.. Those products that are not available for direct purchase, they will not have the “add to cart” button, the user being able to consult about the product by means of a “more information” button or similar. All prices published on the site are expressed in Argentine pesos (Unless expressly stated otherwise), they are exclusive prices for the online purchase of products/services from Argentina.
shopping cart: It is located in the upper right corner of the site, in it you can see a list of the products / services preselected so far. There you can also view the total amount accumulated, remove products that no longer have interest and, in case the choice of products has been completed, You must press the "Finish Purchase" button..
checkout: when you press "Finish purchase", You must complete the fields for communications, Shipping, payment and billing. The user is responsible for completing these fields with the correct information, The Administrator will not be responsible for any inconvenience caused by the erroneous loading of data. Completed the form and having proceeded to the payment, the user will receive a detail of the order to the email entered, the user agrees to check the spam box to verify receipt of the same. If the user does not receive such notification via email, they should contact the ADN Criminalística Customer Service Center at the contact email in order to verify that there were no registration errors when entering the mailbox.
Payment: The purchase process allows you to select different payment options:
1) "In our office" (Efectivo, Credit or debit card through Mercado Pago Point);
2) “Pay with the means you prefer”, option managed by MercadoPago only for payments from Argentina. Mercadopago offers various options such as credit and debit card (VISA, MasterCard, American Express, Naranja, among other), in cash at PagoFácil points, rapipago, ProvinceNET, Link ATMs or directly with available balance in MercadoPago.
3) Deposit or bank transfer to our account at Banco Ciudad or Santander Río.
At the same time, there are other payment methods available, which must be previously consulted to the Administrator for their use:
4) Deposit or bank transfer to our account at Dukascopy Bank (payments in euros in SEPA area).
5) PayPal,
6) Western Union.
7) cryptocurrencies (through any wallet).
For an order to be approved, the payment of the same must be verified by the Administrator, who may require proof of accreditation in any case that he deems necessary, Before this requirement, the user must present the requested proof. The order that was not paid by any of the available means within the 5 business days, may be terminated by the Administrator without prior notice, the user must place the order again if interested.
In orders whose means of payment require authorizations from issuing entities, banking or any other, that implies the lack of effective accreditation in the accounts of The Administrator, the same will be considered unpaid until the situation is regularized, being the responsibility of the user the steps to reverse the situation or request the use of another means of payment.
Shipping: Currently the user has a (3) product delivery methods: Withdraw at the offices of El Administrador, shipping to Correo Argentino branch, or home delivery through Correo Argentino, which will be detailed in point 14) y 15).
6) Privacy policy of personal data provided by the user. Security and treatment
In order to use the website efficiently and safely, users must provide certain information, entre ellos, your name and last name, home, email account (e-mail) and identity document. Without the above data, it will become impossible to provide the services. That is why it is required that these data be true and exact.. The data collected by the corresponding forms will be incorporated into the general client base of The Administrator.. The personal information that users enter on the website will be treated confidentially and The Administrator will do its best to protect their privacy., in accordance with the provisions of Law No. 25.326 and prevent unauthorized use, ensuring safe operation. Notwithstanding the foregoing, The user must take into account that the Internet is not an impregnable medium in terms of its security..
The Administrator does not request or collect data on credit or debit cards, nor does it carry out any type of treatment with respect to this type of data.. Payments with these means are managed through the MercadoPago platform, this being the entity that requests and manages them, If you have any questions, you can consult the terms and conditions of the aforementioned entity on its respective website.. Notwithstanding this, the user understands that they have available means of payment that do not imply any income for this type of data.
In accordance with the provisions of the Personal Data Protection Law, Nº 25,326, users will have the right to access, update and rectify the entered data whenever they wish. If data deletion is requested, it implies ceasing to be a user of the website, must be made by letter document or presentation with certified signature in the name of The Administrator and to the address indicated in point 32. Any user of the website will have the right to request and obtain information about the personal data that The Administrator has in its database., The Administrator is obliged to provide the requested information within five business days of having been irrefutably notified, Said request must be made by means that prove the identity and ownership of the requested data.. Users may also exercise the right of rectification, when the data held is incorrect. Likewise, users may request at any time the cancellation of their request and the elimination of their account from the database. The Administrator guarantees its users that it will use the data within the guidelines established by Law No. 25.326 Protection of Personal Data. In case the data is required by legal means, corresponding administrative or judicial, The Administrator will be compelled to disclose them to the requesting authority.. To the extent that the legislation and procedural rules allow it, The Administrator will inform users about these requirements. The owner of personal data has the power to exercise the right of access to them free of charge at intervals of no less than six months., unless a legitimate interest is proven to that effect in accordance with the provisions of article 14, incised 3 of Law No. 25.326. The national directorate for the protection of personal data, control body of Law No. 25.326, has the authority to deal with the complaints and claims that are filed in relation to the breach of the regulations on the protection of personal data.
By registering on the website and becoming part of the general customer base, users accept that The Administrator communicates with them by post, telephone or electronically to send information that the Administrator considers, at its sole discretion, that may be of interest to you, including advertising and information about offers and promotions. In case users do not wish to be contacted for these purposes, may reliably declare it to the Administrator, who will proceed to interrupt this type of communication in the shortest possible time.
7) Veracity of the information provided
In the event that the information or data provided by the user is not true, It will be responsible for the damages that this fact could cause..
8) The system may collect information about your preferences and interests
In the event that the system collects information on user preferences and interests, the information will be used exclusively for statistical purposes to improve the services provided on the website. The administrator will apply, to the greatest extent possible, information dissociation procedures so that the owners of the data are unidentifiable.
9) Availability and price of the products offered
The products/services that are published on the website available for direct purchase (only for Argentina) they have the stock and price in updated Argentine pesos.
Notwithstanding this, In exceptional cases, stock errors or errors of any other nature may occur., the website allows the purchase of an unavailable product/service. In this situation, the Administrator will contact the user in order to resolve the problem, offering the user to choose one of the following options:
• In case of temporary lack of stock, waiting for product delivery;
• Cancellation of the purchase and refund of the amount by the original means of payment.;
• Opt for an alternative product offered by the Administrator for the particular case;
When the user chooses to cancel the purchase, The amount paid will be refunded according to the means of payment that has been chosen in a timely manner. In the event that the user opts for the alternative product offered by The Administrator, it must have the same or superior characteristics, in case of lower value product option, The Administrator will return the cost of the difference by the same means selected for payment..
Importante: For the situations contemplated in this section, the user will have a period of ten days (10) able to choose one of the options mentioned. In case the user keeps silent about it, The Administrator may presume that he has opted for the cancellation of the purchase, and proceed to refund the amount paid, either by the original means of payment.
10) Refund of the amount paid
In the cases mentioned in the previous point in which the user has opted for the refund of the amount paid, Please note that the refund may take a few days, due to deadlines and administrative issues. For cases of return via bank deposit, the refund will be made to the account used to make the payment.
11) Validity of promotions
The Administrator reserves the right to make offers and promotions on the website, In all cases, the conditions of the same will be informed.. These will be valid for purchases made from the start date of the same., until the end of the offer.
12) Value Added Tax (IVA) – Billing
All prices expressed on the website include VAT, unless otherwise noted. In the event that the user requests invoice "A", or with special features, You must inform it before carrying out the same, in the purchase form. Otherwise, the invoices will be made to the final consumer., taking into account the DNI informed in the purchase form.
13) Accepted payment methods
Regardless of whether it is in the form of automatic payment or personal management, the means of payment available or mentioned on the website are as follows:
– Cash, medium that can be selected on the website, and be made effective later in our offices in Microcentro, Buenos Aires (Argentina). By selecting this means, the user agrees to request an appointment to visit the offices and pay it.. In case the payment is not made, the request will be deemed rejected 5 business days after the order date.
– Con tarjeta de crédito o débito, through MercadoPago Point, en nuestras oficinas en Microcentro, Buenos Aires. By selecting this means, the user agrees to request an appointment to visit the offices and pay it.. In case the payment is not made, the request will be deemed rejected 5 business days after the order date.
– Deposit or bank transfer to our account at Banco Ciudad or Santander Río (para pagos en toda Argentina), or in our account at Dukascopy Bank (for payments in euros in the SEPA zone). Selected this option, the user must communicate by email to the email account of the same the realization of the deposit or transfer along with the receipt of the same, The payment will be considered in cash when the Administrator verifies the accreditation of the deposit or transfer in the respective account..
– MercadoPago (para pagos en Argentina), pudiendo utilizar a través de este medio tarjeta de crédito (VISA, MasterCard, American Express, Naranja, etc.); efectivo en los puntos de pago de PagoFacil, Rapipado, ProvinciaNET o cajeros Link, or 14directly with available balance in MercadoPago. This medium can be used in a self-managed way or by requesting a payment link.
– A través de Paypal, for international payments from countries where you operate. In trainings it can be available for automatic use. It is also possible to request this means of payment.
– Western Union, for international payments from countries where you operate. For this means it is necessary to request the Administrator its use.
– With cryptocurrencies, through any wallet (from any part of the world). For this means it is necessary to request the Administrator its use.
14) Retiro de Pedidos
Once the order is made through our website, puede retirar el mismo directamente en nuestras oficinas ubicadas en Microcentro (City of Buenos Aires), between Maipú and Lavalle streets. To do so when ordering select the same retirement, and then send an email to coordinate the day and time of retirement.
15) Política de Envíos
· National Shipments (dentro de la República Argentina)
Utilizamos el servicio de encomiendas de Correo Argentino. El mismo se divide en Regional, which includes shipments to the Autonomous City of Buenos Aires, toda la Provincia de Buenos Aires, y las ciudades de Rosario y Córdoba, the cost for automatic selection corresponds to the rate published by Correo Argentina on its website (www.correoargentino.com.ar) for a 1kg parcel at the time of purchase.
El envío es a cargo del comprador, se abona previamente junto con el pedido. For administrative reasons, cash on delivery is not accepted.. El pedido será despachado dentro de los 5 días hábiles siguientes a la confirmación de la acreditación del pago. Tenga en cuenta que su pedido una vez confirmado el pago será enviado a la dirección provista en el formulario de compra, por lo tanto, le pedimos completar correctamente dichos campos. Once the order is dispatched, the tracking code will be sent to the email indicated in the purchase, the same can be consulted in Tracking shipments of Correo Argentino. In the event that at the time of receipt of the order, the user observes visible damage to the parcel, You must reject it and inform The Administrator immediately in order to make the corresponding claim to Correo Argentino. In case of receiving it in these conditions, the user will be responsible for making the claim before Correo Argentino.
Shipments to Correo Argentino branch (only in Argentina)
We also offer the economical option of picking up your orders directly from the Correo Argentino branch closest to your home nationwide.. Once the dispatch is done, You will be provided with a tracking code that you can check its status in Shipment Tracking. To remove the package, must be submitted within 10 days in the informed branch, with your identity document and the provided tracking code. After this period, the package will return to its sender. ADN Criminalística will not be responsible for this expense in the event that it is returned for not withdrawing the order within the stated period.. In the event that at the time of receipt of the order, the user observes visible damage to the parcel, You must reject it and inform The Administrator immediately in order to make the corresponding claim to Correo Argentino. In case of receiving it in these conditions, the user will be responsible for making the claim before Correo Argentino.
· International deliveries (¡a todo el mundo!)
Some products are shipped internationally. Las tarifas varían dependiendo del peso del pedido y del país de destino, y se abonará en cualquier caso de la misma manera que la orden de compra. Should you have interest in placing an order and it is sent outside Argentina, we ask you to contact us via email.
16) product warranty
All the products published in the Criminalistics DNA store were previously reviewed and tested before being offered to the public.. Por lo tanto, garantizamos que al momento de ser entregados, los mismos se encuentran nuevos, con todos sus accesorios, funcionando al 100 %.
No obstante, y para tranquilidad y comodidad del comprador, siempre teniendo en cuenta que los hechos excepcionales existen, ofrecemos junto al producto, a guarantee of 48 hours from the moment of delivery, para ser probados y devueltos en caso de que el mismo no cumpla con las condiciones del sitio.
For those products that correspond, the minimum legal guarantee established by article 11 of Law No. 24.260. In no case will the Administrator be responsible for damages including, but not limited, to direct damage, indirect, specials, incidental or consequential or other losses resulting from the use of our products.
There are some products that may have a guarantee and the possibility of reimbursement, but this will be specified when purchasing the product.. In such cases, the guarantee will only cover factory faults and will only be effective when the product has been used correctly.. The warranty does not cover breakdowns or damage caused by incorrect or improper use.. The terms of the guarantee are associated with manufacturing and operating faults under normal conditions of the products and these terms will only be effective if the good has been used correctly.. This includes:
According to the technical specifications indicated for each product
Under environmental conditions in accordance with the specifications indicated by the manufacturer
· In specific use for the function with which it was designed from the factory
In electrical operating conditions in accordance with the specifications and tolerances indicated
17) Right of repentance or revocation. Return of products.
The user will have the right to request a refund within the minimum legal term, counted from the date of receipt of the order. Applications received after this deadline will not be accepted.. They are made through the contact email where the order number must be specified., the product chosen for return and the reason for it.
Returns will only be accepted if they are returned under the following conditions:
With intact manufacturer's label and seal;
Not having used the product.
En el packaging original.
Boxes/Protective covers, plastic bags and stickers, warranties and explanatory brochures, if applicable, are considered part of the product.
In the event that it is understood that the returned product does not meet the criteria described above, there is the right not to accept the return.
In the event that the product or products present a manufacturing defect, have suffered breakage or deterioration in transit, the fueren mistakenly dispatched, the user must send an email to The Administrator within the legal term, for the Administrator to proceed, as appropriate, to manage the re-dispatch of the purchase at no cost.
For the training service in case of registering and later not being able to attend, They must inform the Administrator through the email mentioned above., before the 7 business days prior to the start of the training, and in this case the total value of the same minus commissions of payment services will be reimbursed. On the contrary, the amount paid will not be refunded. In case of not reaching the minimum number of registrations necessary for the dictation of the training, the amount paid will be refunded within the period of 15 business days after cancellation.
18) delivery address
The address where the product will be delivered will be the one indicated by the user., which may not coincide with your address. It is the responsibility of the user to carefully complete and review the information related to the delivery, so that the shipment of the purchase is made in an effective and timely manner. In case of doubt, The Administrator will contact via email / phone to corroborate the data provided in order to avoid inconveniences in the shipment.
19) All rights reserved. Intellectual property
All rights of this website are reserved and correspond to ADN Criminalística. The content of this website, including, although not exhaustively, To the text, logos, graphics, and all the design in general, as well as its database and software, is owned by The Administrator or has the right to use it by virtue of licenses for use granted and is protected by current national and international legislation on intellectual property. If the user considers that the website violates or attempts in any way against the intellectual property rights of third parties, they must notify The Administrator at the address indicated in these general terms and conditions., accompanying all the necessary information and documentation that supports the aforementioned consideration.
Likewise, no user may offer our products and/or services modified or unmodified in any medium for redistribution or resale of any kind without the express authorization of ADN Criminalística.
The user cannot declare intellectual or exclusive property to any of our products., modifying sin modify. All products are the property of the content providers.
20) Notifications
All notifications and/or communications that must be made for the use of the website under these general terms and conditions, must be made in writing: (I) To user: via email, to the email account consigned by him, or by letter document, to the address stated on the registration form; (II) To The Administrator to the email account of the same.
21) Advertisements and links
When the user enters the links in advertisements or third-party links and enters other sites that do not belong to The Administrator, You will be subject to the terms and conditions of those sites.. The user must carefully read their access and use policies. The Administrator does not guarantee the legality, present, quality or usefulness of the content, operations and information communicated, reproduce and/or perform on linked third-party sites or the absence of harmfulness of such content or services, Therefore, the user exempts The Administrator from any responsibility for the contents included in the aforementioned sites or the services that are provided or promoted in them..
22) Insurance advice and marketing
From the site and through the Araujo Organization, and with the support of Federación Patronal Seguros S.A., advice and marketing of insurance equipment is offered, instruments and other items offered on the site. The coverage that the aforementioned offer on these elements is within the scope of the Argentine Republic., and corresponds to total losses as a result of theft. The Administrator does not participate in the advice or marketing that Araujo Organization offers.
23) Jurisdiction and applicable law
These terms and conditions will be governed and interpreted according to the legislation in force in the Argentine Republic., in the district of CABA. Any conflict related to the use of the site or the use that the user makes of this site will be resolved by the competent ordinary courts according to current legislation and applicable to the existing consumer relationship between the parties.. In the event that said legislation does not define a specific competence, the ordinary national justice will be competent in commercial matters with seat in the Autonomous City of Buenos Aires, this provision being applicable even if the user was actually domiciled outside the limits of the Autonomous City of Buenos Aires or the Argentine Republic, It is understood that this place has accepted the present terms and conditions. Unless the contrary has been previously agreed and in writing signed between the User and ADN Criminalística (Argentinian republic), All notifications made to users in relation to these Terms of Use will be published on the Site and will take effect from the date of their publication.. The notifications that the User wants to address to ADN Criminalística must be addressed to Lavalle 730 3° “B”, Autonomous City of Buenos Aires where the domicile is established. For doubts about the Conditions of Use or other policies and principles that govern the Site, the User may make the queries that he deems appropriate by communicating via email. For the present, the user accepts that he will not exercise personal jurisdiction over DNA Criminalistics —specific or general— outside the Autonomous City of Buenos Aires, Argentina.
The laws of the Autonomous City of Buenos Aires, Argentina, except conflict laws, will be admitted in any dispute concerning these Conditions, to the Privacy Policies, the Site or the Services. Any direct claim to the Conditions or related to them or the Services will be litigated only in a competent court in the Autonomous City of Buenos Aires., Argentina.
Any claim together with another by the conditions of use or privacy policies is prohibited., to the maximum extent permitted by law, including any claim involving another current or former user of the site and its services. Class action lawsuits will not be allowed.
These Terms of Use, Together with the Privacy Policies and other legal notices published by The Administrator, they constitute the total agreement between the user and ADN Criminalística with respect to the Products and/or Services offered by ADN Criminalística.. If any provision is found to be invalid, this will not affect the validity of the other provisions, that will remain in force.
Last update: 23/01/2022